Reputation Ranger™ has the tools to help manage your online reputation.
We help protect many types of business reputations, including
But no matter what the business, the process of Online Reputation Management follows these steps.
START
The most effective reputation monitoring begins with a thorough review of all social networks and other Internet influences.
Our comprehensive analysis identifies immediate reputation issues and delivers a benchmark of the public’s sentiment toward your business. In the Reputation Audit you’ll see current and past information from all the relevant review sites, search engines, local directory sites, blogs and tweets.
LISTEN
Monitoring the websites, blogs and tweets that are influencing your business’ reputation comes next. The Reputation Audit is crucial in determining these Centers of Influence.
The Reputation Ranger Report is a weekly and/or monthly report, sent to you via the web, that distills all the public chatter on to one page.
If you’re in the lodging industry, you’ll enjoy the benefits of our new dashboard solution.
PARTICIPATE
Responding to your paying customers concerns is nothing new to you. Every business understands customer service.
Replying to an online comment, on a website you’ve never visited, that can be more challenging.
Whether through online tutorials, email, or in person conversations, we will help you understand, and participate in, these new social networks.
REPAIR
Negative online reviews happen. Most are not deserved, but that’s not the point. Ignoring a negative online comment can have lasting effects.
While we don’t condone or participate in spamming sites with positive reviews, or shilling on your behalf, we can help you turn those 1 star reviews into 5 star reviews.
We’ll coach you to be transparent and honest with your customers in turning a negative experience into a positive one.
